FAQs
Ordering:
Q: How can I place an order?
You can easily place an order through our website at https://hadasafashion.com. Browse our collection, select your desired items, and follow the checkout process to complete your order.
Q: I placed an order, but never received a confirmation email.
Confirmation emails are usually sent shortly after placing an order. However, there might be a delay or technical issue. First, please check your spam or junk folder in case the email was filtered there. If you still haven't received it, you can contact our customer support team. Reach out to us via phone, email, or WhatsApp, and we'll be more than happy to assist you in ensuring you have all the necessary order details.
Q: I am an international customer can I still order through your platform ?
Currently, we only support orders within Kenya. Our services are tailored to customers within the Kenyan region, and all transactions are processed in Kenyan Shillings. We apologize for any inconvenience this may cause to our international customers. If you're located in Kenya or planning to make a purchase within Kenya, you can confidently use our platform to place orders and complete the checkout process using M-pesa.
Payments:
Q: What payment methods are accepted?
We currently accept payments through M-Pesa. All payments for your orders should be made using this method.
Q: How do I confirm my M-Pesa payment?
After making your payment through M-Pesa, you will receive a confirmation message or code. Simply paste this code in the designated "M-pesa Code" section during the checkout process.
Q: How long does it take to process returns?
We strive to ensure a smooth and hassle-free returns process for our customers. Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. This process typically takes around 5 business days from the date we receive your returned item.
Our Products
What kind of products do you deal with ?
At Hadasa Fashions, we take pride in offering a diverse range of high-quality fashion products. Our collection primarily focuses on women's wear, catering to various styles and preferences. Our product range includes:
- Ladies' Wear: Explore our extensive selection of both official and casual wear designed to enhance your style for any occasion.
- Teen Wear (Female): Discover trendy and fashionable outfits for young adults that reflect the latest fashion trends.
- Kids Wear (Female): We also offer a charming variety of clothing for young girls, ensuring they look adorable and stylish.