Return Policy Page

At Hadasa Fashions, we strive to provide you with the best shopping experience. If you're not completely satisfied with your purchase, our return policy ensures a hassle-free process for returning items.

1. Eligibility for Returns:

   You may be eligible to initiate a return if:
   • The item received is incorrect.
   • The item doesn't meet your expectations, and you wish to exchange or return it. The item can only be returned if it's in good state and the original receipt is available.

2. Initiating a Return:

   To initiate a return, follow these steps:
   • Contact our customer support within 7 days of receiving your order.
   • Provide details of the issue and order number.
   • Our support team will guide you through the return process.

3. Conditions for Returns:

   • The item must be in its original condition, with all tags and packaging intact.
   • Returns are accepted within 3 days of receiving the order.
   • For items with manufacturing defects, photographic evidence may be required.

4. Return Process

   Once your return request is approved, you'll receive instructions on how to ship the item back. We recommend using a reliable courier service with tracking to ensure the safe return of the item. Shipping costs for returning items are generally the responsibility of the customer.

5. Inspection and Refund:

   Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, a refund will be initiated. Refunds will be issued using M-pesa. Please allow for processing time.

6. Non-Returnable Items:

   • Intimate or sanitary goods.
   • Items that have been used, worn, or washed.
   • Custom-made or personalized items.

7. Exchanges:

   If you wish to exchange an item for a different size or color, please indicate your preference when contacting customer support. Exchanges are subject to availability.

8. Contact Us

   • Support Number: +254759974938
   • Email: info@hadasafashion.com
   • WhatsApp: 0759974938

Please note that our return policy is subject to change. We recommend reviewing this policy before making a purchase. Thank you for choosing Hadasa Fashions!